Returns & Exchanges

At ViVANT, we stand behind the quality of our electronics with a 30-day satisfaction guarantee, ensuring you have the support you need for every purchase. If your device isn't the perfect fit, our streamlined return process makes it easy to get a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Log into your ViVANT account and select the 'Return Item' button next to your recent order to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any old shipping labels are removed.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking receipt; once our technicians inspect the unit, your refund will be processed within 5-7 business days.